If you’re struggling to convince your organization of the value of PX investment, or simply understand that you can no longer afford to ignore it, here are a few of the main arguments against investing in patient experience—and why your financial and strategic future requires you to do it anyway.

The business landscape is shifting, and we all have to shift with it to ensure that growth doesn’t stagnate. And just as market uncertainty is an opportunity for you to grow, it’s an opportunity for us to evolve how we help you get there.

Convincing an organization to embrace a new change is never easy—especially in the healthcare industry. But in our experience, there are a few common roadblocks that most organizations share. Overcoming the internal resistance to cultural change requires you to understand these roadblocks and meet them with honesty, empathy, and a clear plan forward.

Healthcare organizations that embrace emerging trends will be better positioned to meet evolving patient expectations and deliver seamless, accessible, and patient-centered care. As we move into healthcare’s uncertain future, here are five emerging trends that are set to revolutionize the patient experience in 2025 and beyond. 

Thoughtform is happy to announce that Cain Tillar has joined us as a design intern for the Spring of 2025! We sat down with Cain to talk about human-centered design, his love of ABBA, and putting yourself into everything you design.

Thoughtform Strategist Gwyn Cready traveled to San Antonio to present the results of our year-long patient experience co-design and research effort at Obesity Week, the largest international conference on obesity in the world.

On the sixth episode of “Creative Change” we sat down with Lindsay Quinter. Lindsay is a Design Thinking Manager within Eaton’s human-centered design team, Studio Blue. According to Lindsay, one of the most important drivers of change is to practice what you preach.

On the fifth episode of “Creative Change,” we sat down with Michael Gemmati, Head of Marketing and Portfolio Strategy at Health Recovery Solutions (HRS). HRS is a leader in remote patient monitoring, expanding the possibilities for quality home health care.

Repositioning is a great way for your organization to stay fresh and relevant in the minds of your customers. That’s why every company is always so excited to do it! Right?